Privacy Policy
Last Updated: June 1, 2025
Introduction
At Northern Plains Electric Cooperative ("we", "our", or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VPN service. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our service.
Information We Collect
We collect minimal information to provide and improve our VPN service:
- Account Information: When you register for our service, we collect your email address and payment information.
- Usage Data: We collect anonymous, aggregate data about app usage and performance metrics to improve our service. This data cannot be used to identify individual users.
- Server Load Information: We monitor server loads to maintain optimal performance but do not log or monitor your specific activities or the content you access.
Information We Do NOT Collect
We are committed to a strict no-logs policy. We do not collect or log:
- Your browsing history, traffic destination, data content, or DNS queries
- Your real IP address
- Your connection timestamps or session duration
- Your network traffic or bandwidth usage
How We Use Your Information
We use the collected information for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To provide customer support
- To gather analysis or valuable information so that we can improve our Service
- To process payments
Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please also remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your information to third parties. This does not include trusted third parties who assist us in operating our service, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
Response to Legal Requests
If legally compelled to do so, we may disclose information to law enforcement, regulatory authorities, or other third parties. However, since we don't collect logs of your activity, we would have minimal information to share even in such cases.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- The right to access information we hold about you
- The right to request correction of your personal information
- The right to request deletion of your personal information
- The right to object to processing of your personal information
- The right to data portability
- The right to withdraw consent
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: [email protected]